Liquidedge Detailed
Return & Warranty Policy

1. 14-Day Return & Exchange Policy

Policy At Liquid Edge, we want you to be absolutely thrilled with your masterpiece. If you change your mind, you may request a return or exchange within 14 days of delivery.

Conditions

Items must be in brand-new, unused condition, with all original packaging and accessories intact.

Shipping Costs

Shipping fee policies for returns and exchanges may vary depending on active promotions, your original point of purchase, and your geographic region.

2. 6 Months Liquid Metal Limited Warranty

Every Liquid Edge comes with 6 Months warranty against manufacturing defects (e.g., casting flaws, structural defects).

Remedy Policy

If a manufacturing defect is validated, we will offer a replacement or repair as the primary solution. Refunds are strictly limited to the initial 14-day purchase period or in cases involving clear, severe manufacturing defects.

Exclusions (Important)

This warranty DOES NOT cover:

  • Normal wear and tear, minor scratches, or natural discoloration.

  • Damage caused by intentional abuse, drops, or improper installation/removal.

  • Damage, peeling, or corrosion caused by exposure to harsh chemicals (including but not limited to perfumes, cosmetics, sanitizers, and solvents).

Disclaimer

This warranty applies ONLY to the Liquid Edge product. Liquid Edge is not liable for any damage or destruction to the smartphone device itself or loss of data.

3. Claim & Processing Procedure

For a smooth and efficient resolution, please follow the steps below

Step 1 [Required Items]

Please gather the following before contacting us:

  • Order Number and Receipt (or official proof of purchase date).

  • Clear photos of the product (Close-ups of the defective area, plus full front and back shots).

Step 2 [Submission]

Submit your claim via the [Help Center] page on our official website, attaching the required items.

Step 3 [Review & Instructions]

After an initial review by our Quality Control team, we will notify you of the next steps. Return addresses, shipping cost responsibilities, and the specific processing method will be provided to you individually at this stage.

Processing Time

Please allow approximately 7 to 21 days from the time of submission to final resolution (dispatch of replacement or refund issuance). Processing times may vary depending on your region and current logistics conditions.