Liquidedge Detailed
Return & Warranty Policy

Conditions

Items must be in brand-new, unused condition, with all original packaging and accessories intact.

Shipping Costs

Shipping fee policies for returns and exchanges may vary depending on active promotions, your original point of purchase, and your geographic region.

Remedy Policy

If a manufacturing defect is validated, we will offer a replacement or repair as the primary solution. Refunds are strictly limited to the initial 14-day purchase period or in cases involving clear, severe manufacturing defects.

Exclusions (Important)

This warranty DOES NOT cover:

Disclaimer

This warranty applies ONLY to the Liquid Edge product. Liquid Edge is not liable for any damage or destruction to the smartphone device itself or loss of data.

Step 1 [Required Items]

Please gather the following before contacting us:

• Normal wear and tear, minor scratches, or natural discoloration.

• Damage caused by intentional abuse, drops, or improper installation/removal.

• Damage, peeling, or corrosion caused by exposure to harsh chemicals (including but not limited to perfumes, cosmetics, sanitizers, and solvents).

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the
statutory data protection regulations and this privacy policy. When you use this website, various personal data are collected.
Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect
and what we use it for. It also explains how and for what purpose this is done. Please note that data transmission over the Internet (e.g., when communicating by email) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Storage period

Unless a more specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for erasure or withdraw your consent to data processing, your data will be deleted, provided we have no other legally permissible grounds for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, deletion will occur after these grounds cease to apply.

General information on the legal basis for data processing on this website

If you have given your consent to data processing, we process your personal data on the basis of Article 6(1)(a) GDPR or, where special categories of data are involved, Article 9(2)(a) GDPR. If you have consented to the storage of cookies or to access information on your device (e.g., via device fingerprinting), data processing is additionally based on Section 25(1) TTDSG. You may withdraw your consent at any time. Where your data is required for the performance of a contract or for steps prior to entering into a contract, we process your data on the basis of Article 6(1)(b) GDPR. We also process your data where necessary to comply with a legal obligation, in accordance with Article 6(1)(c) GDPR. In addition, data processing may be based on our legitimate interests pursuant to Article 6(1)(f) GDPR. Further details on the applicable legal basis in each case are provided in the following sections of this privacy policy.

Notice regarding data transfer to the USA and other third countries

We use services from providers in the US and other countries. As a result, your personal data may be transferred outside TH and the EU. Some of these countries may not offer the same level of data protection as required under EU GDPR or TH PDPA. In particular, authorities in these countries may have access to your data under local laws. We apply appropriate safeguards to protect your data, but cannot fully control processing by third-party providers.

Recipients of personal data

As part of our business activities, we work with various external parties. In this context, it may also be necessary to transfer personal data to these external parties. We only disclose personal data to external parties if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Article 6(1)(f) GDPR, or if another legal basis permits the data transfer. When using data processors, we only disclose our customers’ personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to data processing

Many data processing operations are only possible with your explicit consent. You can revoke your consent at any time. The lawfulness of data processing carried out before the revocation remains unaffected by the revocation.

Right to object to data processing in special cases and to direct marketing (Art. 21 GDPR)

If the data processing is carried out on the basis of Article 6(1)(e) or (f) GDPR, you have the right at any time to object, on grounds relating to your particular situation, to the processing of your personal data; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you lodge an objection, we will no longer process your personal data concerned, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise, or defense of legal claims (objection pursuant to Article 21(1) GDPR). If your personal data are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Article 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place of the alleged infringement. This right to lodge a complaint is without prejudice to any other administrative or judicial remedy.